FAQ's

❓ Help Center & FAQs

Store Name: Lizboyle
Business Entity: CHRISTOPHER LATHAN Sole Proprietor
Address: 16802 N 31st St, #112, Phoenix, AZ 85032, United States
Email: support@lizboyle.com
Website: https://lizboyle.com

💳 1. Ordering & Payment

Q: What payment methods do you accept?
We currently accept PayPal for all purchases made on our website. All transactions are securely processed through PayPal’s encrypted checkout system to protect your information.

Q: Can I change or cancel my order after placing it?
Possibly, but requests are time-sensitive. Orders begin processing shortly after they are placed. If you need to cancel or modify your order, contact us immediately at support@lizboyle.com and include your full name, order number, and the change or cancellation request. Once an order has entered processing or has shipped, changes or cancellations are no longer possible.

Q: Can I update my shipping address after ordering?
If your order has not yet been processed, we will do our best to update the address. Once processing or shipping begins, address changes cannot be guaranteed.

Q: Will I be charged immediately when I place an order?
Yes. Payment is captured at checkout at the time your order is placed.

🚚 2. Shipping Information

Q: Which countries do you ship to?
We currently ship to the United States, Canada, and the United Kingdom.

Q: What are your flat shipping rates?
United States: $4.99 flat rate for all states and territories
Canada: $7.99 flat rate. Duties or customs fees may apply upon delivery
United Kingdom: $12.00 flat rate. VAT or customs charges may apply upon arrival

Q: How long does order processing take?
Standard processing time is 2–5 business days, Monday through Saturday, excluding U.S. holidays. Our daily order cut-off time is 7:00 PM EST. Orders placed after this time begin processing on the next business day.

Q: What are the estimated delivery times?
United States: 5–12 business days. Rural areas may take longer
Canada: 7–15 business days. Customs delays may occur
United Kingdom: 7–18 business days. VAT or customs processing may affect timing

Q: How do I track my order?
Once your order ships, you will receive a tracking email containing your tracking number, tracking link, and carrier information. Please allow 24–48 hours for tracking details to update after dispatch.

Q: My tracking shows “Delivered” but I can’t find my package. What should I do?
Please check your mailbox, porch, garage, and side or back doors. Ask neighbors or building staff, and allow 24–48 hours for possible late delivery scans. You may also contact your local carrier office. If the package is still missing, email us at support@lizboyle.com. Please note that Lizboyle is not responsible for stolen packages after confirmed delivery.

For more details, please visit our Shipping Policy.

🔄 3. Returns & Refunds

Q: What is your return window?
We offer a 30-day return period starting from the date your order is delivered.

Q: Which items are eligible for return?
Returned items must be unused, unworn, unwashed, free of odors or stains, unaltered, undamaged, and returned in their original packaging. Personalized items and final sale items are not eligible for return.

Q: Who covers return shipping costs?
If the return is due to our error, such as a damaged, defective, or incorrect item, we cover return shipping. If the return is due to customer preference, such as size or change of mind, the customer is responsible for return shipping costs.

Q: How do I start a return?
Email support@lizboyle.com with your order number, full name, reason for return, and photos if available. We respond within 24–48 business hours.

Q: How long do refunds take?
Approved refunds are issued to your original payment method (PayPal) within 3–7 business days. Your bank may require additional time to release the funds.

🎨 4. Product Information

Q: Are product colors shown accurately?
We strive to display accurate colors, but variations may occur due to device screen settings, lighting conditions, or manufacturing batch differences.

Q: Are product measurements exact?
Measurements are approximate and may vary slightly due to manufacturing processes or measurement methods.

⚖️ 5. Intellectual Property & Legal

Q: How do I report copyright or trademark infringement?
Please submit an Intellectual Property Claim to support@lizboyle.com. Include your contact information, proof of ownership, URLs of the infringing content, and a formal declaration with your signature. For more information, refer to our DMCA Policy and Intellectual Property Claim Policy.

📩 6. Support & Response Time

Q: How quickly do you respond to emails?
We respond within 24–48 business hours, Monday through Saturday.

Q: Do you offer phone support?
At this time, we do not offer phone support. All customer service is handled via email to ensure clear documentation and faster resolution.

🤝 7. Need More Help?

If your question is not listed above, feel free to contact us anytime.

Email: support@lizboyle.com
Address: 16802 N 31st St, #112, Phoenix, AZ 85032, United States
Website: https://lizboyle.com

We’re always here to help and happy to assist you.